People are becoming increasingly aware of the impact that Amazon and e-commerce are having on society today. When we think about this, most of us tend to view this as...
Things are looking brighter for businesses across the nation, from New York City to Los Angeles. Warehousing providers are seeing a definite uptick in both the number of shipments arriving into their facilities, and in the number of orders from customers coming in. Because they are in the middle of commerce, and see how business is for both sides of the transactions, fulfillment service companies have a good handle on how commerce is fairing.
Things are not so great that businesses and consumers are spending wildly. If nothing else, one positive result of the recession was an improved regard for money-saving strategies. However, this should not mean cutting back on quality and services. Customers quickly lose patience with companies that send out inferior products or fail to handle shipping and service logistics properly.
The Customer Service Advantage of Order Fulfillment Companies
A fulfillment and distribution company does much more than just storing merchandise awaiting shipping. The scale of operations in a large-scale order fulfillment center surpasses the expectations of most people. One example of a full service fulfillment company is TRG fulfillment, located in the Los Angeles, CA region.
Take, for example, customer service. At one time, most companies dealt with customer service issues in-house. The ways businesses run has changed over time. Now, ensuring superior customer service does not mean it cannot be outsourced. Entrusting an experienced fulfillment and distribution company such as TRG Fulfillment with all aspects of customer service results in better overall ratings from the customers, while saving money for the company. A high quality fulfilment company provides:
- A knowledgeable and well-trained team able to handle any customer issues as they arise, with specific attention to the issues of the specific company
- Warehouse space so that there is no need to provide workspace for an in-house customer service department, nor to train workers.
Rising to the Top of eCommerce
While brick and mortar stores still attract plenty of consumers, e-commerce commands a size-able part of the market, leading to the need for well-run companies with expertise in fulfillment. Los Angeles is just one example of a region with a bustling warehousing and distribution market. Any area with ample access to transportation hubs and sufficient space to provide safe and secure storage facilities has the potential to provide superior e-commerce fulfillment services, including:
- Processing orders
- Preparing shipments
Warehousing and Fulfillment Service Companies Save Time and Money
Using a fulfillment operation saves money in many ways. There is no need to lease or purchase a warehouse, which means:
- No need to attend to physical upkeep of a warehousing structure
- No need to address security measures
- No need to worry about taxes
- No need to worry about inspections
- No purchase of equipment to run a warehouse
Using a fulfillment service company allows businesses to pay for only the amount of space required, with the option to increase or decreases with changes in business. It provides the means for a stable workforce without hiring a single person, including during holiday periods and sales driven rushes. Additionally, it comes fully supplied with warehousing, pick and pack, kitting and shipping expertise.
Decrease Expenses and Increase Profits
All of the steps involved in fulfillment take time to develop, require money to establish, and, when done poorly, cause many problems. Having an order fulfillment company handles all the steps of efficient fulfillment, from storing merchandise, through pick and pack services, and eventual arrival at a customer’s door.
Businesses should keep their attention focused on doing business and making profits. Fulfillment companies handle all the behind the scenes operations to make sure your business works.