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Returns/Refurbishment

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Returns/Refurbishment

Returns are an unfortunate reality, but with our skilled team and efficient systems, we’ll turn your products around and handle refunds and refurbishments as quickly as possible. We want you and your customers to be happy!

Efficient return management

At TRG Fulfillment, we have over 20 years of experience in the fulfillment process, and part of that process is handling returns from both consumers and retailers. We use the latest technology and care in processing your returns quickly, according to your specifications.

Consumer returns

Whether the fit was wrong or the customer had a change-of-heart, returns are an inevitable reality. At TRG, we process these returns quickly to keep your customers happy and your inventory accurate.

Our process involves the following steps:

  1. The returned product is received and placed in the returns processing area.
  2. The returned item is inspected by Quality Control for any damage.
  3. If the returned item is not damaged, it is updated in the WMS and returned to stock for resale.
  4. If the returned item is damaged, the client is notified; WMS is updated; and a new order is placed to replace the damaged item. We follow our client’s instructions for handling refurbishments.

With our Cloud-based WMS, 3PL Central, this process moves quickly and makes tracking and inventory data available to you at all times.

Retail returns

At TRG, we are able to process large volume returns from small retail outlets or large department stores. We have systems in place to count, inspect, and restock these returns with speed and accuracy, assuring your inventory is accurate and available for resale, according to your guidelines.

Refurbishing

In the case of damaged goods, TRG will follow your specific guidelines for refurbishment. If possible, a damaged item will be repaired and replaced into inventory. Our team of experts will follow your detailed guidelines established during our intake process. Thanks to our efficient processes, skilled workforce, and 3PL Central, we have a long history of satisfied customers.

Have a Question?

Connect with a logistics specialist today!

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Patti Regan

310-327-7321
patti@trgfulfillment.com

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Phone: 310-327-7321
Fax: 310-327-7336