We can start working on special requests immediately and will quickly give a completion commitment once the scope of work is determined.  TRG is capable of staffing up very quickly to meet your turnaround needs.

It is case-by-case. Our team can scale easily to work, 24/7 and on holidays, but this may require advanced notice. Additional rates apply for work performed outside of normal business hours. 

Our standard operating hours are 9 am to 5:30 pm M-F, but as a TRG customer, you will have access to help around the clock if needed.

You can reach a team member by either email or phone. Someone is always available to help.

You will be assigned a Client Services Coordinator (or is it an Account Manager?) dedicated to making sure your needs are taken care of. Though we work as a team, this will be your go-to person.

Yes, we do. Your satisfaction is our first priority.

Yes, there is One Rate offered by Fed Ex for shipments under 10 lbs. UPS also has low cost options. In every case, we strive to find the most economical shipping options while still meeting your delivery requirements.   

We begin by investigating and identifying the specifics of the loss, checking signatures, etc. A thorough count of your inventory may be recommended. Our inventory shrinkage allowance is only 2% and we take this very seriously.

We have general liability & warehouseman liability coverage for your inventory. However, for any damage or loss outside of our negligence you will be responsible for covering those costs. Our clients make sure to add our facility to their insurance coverage to insure their goods are fully covered.

We are experienced in handling these types of products. We will sign a Non-Disclosure Agreement and strictly follow your guidelines. We will do everything in our power to protect and secure your confidentiality at all times. Our entire staff operates at the highest integrity in these matters.

TRG Fulfillment will process the return based on instructions provided by you. In the unlikely chance the wrong item shipped, we would return the item to inventory and create a new order to ship the correct item. We make sure the turnaround for this is the same day and if it were our error we would refund you for the incorrect order and remove shipping fees on the new shipment.

TRG Fulfillment exceeds a 99.8% accuracy rate. Our error rate is less than half a percent.

There is a one-time set up charge for EDI and/or your ERP (SAP).

We often recommend a physical count on receipt of your inventory followed by cycle counts once a month. The best method and pricing will be discussed at our initial meeting.

Whatever time of the month best suits you, we will make it happen!

TRG Fulfillment will process the return based on instructions provided by you. If the wrong item did ship (which is highly unlikely), we would return the item to inventory and create a new order to ship the correct item. We make sure the turnaround for this is the same day and if it were our error we would refund you for the incorrect order and remove shipping fees to ship out the correct one.

TRG Fulfillment has a 99.8% accuracy or more. Our error rate is less than half a percent.

We can start working on special requests immediately but it depends on the complexity of the project.  TRG is, however, capable of staffing up very quickly to meet your turnaround needs.

Yes, it is case-by-case. We can bring in staff to work over the weekend, after hours and holidays but require advanced notice. Additional rates apply for work performed outside of normal business hours. 

Yes, we do.

Yes, there is One Rate offered by Fed Ex for shipments under 10 lbs, and UPS as well.   

It depends on the type of loss. We would first recommend you have us count your inventory as received to ensure we are able to confirm the accuracy of your inventory.  We do have a 2% inventory shrinkage allowance.

We have general liability & warehouseman liability coverage on your inventory. However, for any damage or loss outside of our negligence you will be responsible for covering those costs. Our clients make sure to add our facility to their insurance coverage to insure their goods are covered.

We have clients with confidential information and we handle things exactly the way they instruct us to.  We will be sure to strictly follow any guidelines you provide.

We have clients with confidential information and we handle things exactly the way they instruct us to.  We will be sure to strictly follow any guidelines you provide.